Working together.

Scope, price and delivery

The services page describes introductory packages. I am not VAT registered and do not charge VAT. The written quote will confirm the deliverables, total price, deposit credited towards that total, payment dates, delivery schedule, correction rounds and handover arrangements. Third-party costs and optional ongoing services must be identified before you agree. Additional work requires your agreement to its scope and price.

Design and development services will be carried out with reasonable care and skill. Delivery estimates depend on the agreed scope and content being available; changes to a committed schedule must be discussed with you. Your rights where work is late or defective remain available.

Hosting, domains, paid plugins, booking/payment services and maintenance are separate unless expressly included. No subscription or automatic renewal is created by using this site. Any ongoing hosting arrangement needs its own price, support, security, backup, exit and renewal terms.

Files, permissions and third parties

Before work starts, the agreement must explain ownership or licensing of the delivered code and design, when rights pass, and any continuing third-party or open-source licence restrictions. You should have permission to supply the text, images and logos used in your project. Portfolio publication of client material requires permission.

For Android work, the quote must identify supported devices and Android versions, signing, installation outside Google Play, permissions, privacy information, updates and support. A portfolio description is not an app-specific privacy notice. Booking and payment providers operate their own services and accounts; responsibility for their selection, setup and maintenance must be agreed.

Consumer cancellation

If you buy mainly for personal purposes and agree a service remotely, you normally have a right to cancel without giving a reason until 14 days after the day the contract is made. You can cancel by any clear statement, including email. Keep evidence of when you sent it. Buying custom development does not by itself remove a service cancellation right.

I will not begin a consumer service during that period unless you expressly request it. Before an early start, I must explain any proportionate charge for work supplied if you cancel and obtain your acknowledgement that the right to cancel is lost once the service is fully performed. Starting work alone does not end the right. Without the required information and request, the statutory charging rules may prevent a charge.

A separate digital-content supply has different rules: supply during the cancellation period requires express consent and acknowledgement that the cancellation right is lost when supply begins, plus the required contract confirmation. A general agreement to a project is not a substitute for these steps.

For a valid statutory service cancellation, refunds are made without undue delay and within 14 days of being informed, using the original payment method unless you expressly agree otherwise, without a refund fee. A lawful proportionate payment for requested early work may be deducted. Deposits are not automatically non-refundable. Outside a statutory cancellation right, any cancellation charge must be fair, explained in the agreement and reflect justified loss, taking reasonable steps to reduce it.

For a business purchase, cancellation arrangements must be agreed in the project terms. Calling a customer a business does not remove consumer rights where the actual purchase is mainly personal.

Optional cancellation form

You may copy this into an email. You do not have to use this form; any clear cancellation statement is sufficient. Full trader postal details must also be supplied with your contract.

To: David Baker (Dbak91), hello@dbak91.co.uk
I give notice that I cancel my contract for the following service:
Service / project reference:
Date ordered:
Consumer name:
Consumer address:
Date:
Signature (only if sent on paper):

Defects and your legal rights

The advertised 30-day defect-fix period is an additional service promise. Defects reported within it remain covered until resolved under that promise. It does not shorten or replace your statutory rights, including rights to services performed with reasonable care and skill, repeat performance or a price reduction where the law provides them. Training or discounted work does not remove applicable rights.

Nothing on this site excludes liability where exclusion would be unlawful, including for fraud or death or personal injury caused by negligence. The site does not impose a blanket liability cap or transfer all responsibility for my work to the client. Any project-specific allocation of risk must be lawful, fair and agreed before work starts.

Concerns and complaints

Email me with the project reference, what went wrong and the outcome you are seeking. I aim to acknowledge within five working days and provide a response or progress update within 14 calendar days. Weekend availability does not remove legal response deadlines.

If we cannot resolve a consumer complaint, I will explain the applicable alternative dispute resolution options and whether I will participate. You retain the right to seek independent advice and use the courts available to you. This page does not restrict your mandatory consumer protections or require you to use a court outside the jurisdiction available under the law.

About this website and the demos

Software links take you to separate repositories and releases, where their own licences and requirements apply. Client logos and other third-party material remain subject to their owners' rights. The shop and cleaning-site examples hosted here are demonstrations: they do not take orders, payments or bookings, and their sample prices, stock and service claims are not offers from a live shop.

For personal-data handling and optional browser storage, see the privacy notice and storage information.